Minimum participant requirements
All tours require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule tour where minimum numbers are not met. All purchases are subject to re-confirmation no later than 24 hours before tour commencement. If in the event that minimum number of participants are not met, you will be eligible for either a full refund or exchange for other Off the table tours.
Cancellations received within 3 days of tour commencement, will incur a penalty of 100% of the ticket price per person. This is because Off the table producers often outlay considerable resources upfront to run tours and cannot recover late cancellation costs.
Unused tickets are tour tickets that have been purchased and have not been claimed by the purchaser for selected tours. Unused tickets cannot be reclaimed for future tours, and are deemed void after the selected tour has completed.
Exchanges and date changes
Tour exchanges are permitted up to 3 days prior to the commencement date of the original tour purchased. If you would like to exchange your tour ticket, please contact firstname.lastname@example.org as early as possible.
Breach of Terms and Conditions
In the event that you breach Off the table Terms and Conditions, including a breach of Terms and Conditions communicated by third party Producers during a tour, you will be instructed to leave the tour. In this situation, your ticket will be forfeit and you will not be eligible for a refund or exchange.
Breach of Terms and Conditions communicated by third party Producers during a tour may include (but not limited to) compliance with biosecurity protocols, safety, responsible alcohol consumption and tour boundaries (areas where you can and cannot access).